Help

Questions we get asked.

Renting and buying

How long is a rental?

Three days. The clock starts the first time you press play, not when you pay, and you have 10 days to start. Inside those three days you can watch as many times as you like.

What's the difference between renting and buying?

Buying keeps the film in your account for good. Renting costs less and lasts three days. If you rent a film and decide to keep it, buying it takes 15% off.

How does the 15% off work?

Every film you add after the first one in the same order is 15% off, rent or buy. It comes off at checkout, no code needed. The Collection already has its own price, so it isn't discounted again.

What's in the Collection?

Shqipe/Eagle, In The Woods and What Do I Do Now?, the three films that started Colored Films. Rent all three for $12.99 or buy all three for $22.99. Residuum is sold on its own.

Watching

Where can I watch?

In any up-to-date browser on your phone, tablet or computer. There's no app to install. Sign in, open My Films and press play.

Can I watch on my TV?

Yes. Start the film on your phone or laptop, then press the cast or AirPlay button in the player to send it to your TV.

Are there subtitles?

Yes, all four films have English subtitles. Turn them on in the player.

Can I download a film to watch offline?

Not for now. Films stream only, including the ones you've bought.

The film won't play.

Refresh the page or try another browser first. If it still won't play, write to us with the film and the device you're using, and we'll sort it out.

Your account

Do I need an account to watch?

Yes, so your films are waiting for you next time. One account holds your films, orders and downloads. Continue with Google or use your email.

My rental ended before I finished.

It stays in My Films with a Rent again button, and you can buy it at 15% off instead.

Where are my free downloads?

Enter your email on the Free Downloads page and the links open right away. The lesson PDFs download straight from each lesson, no email needed.

Orders, merch and more

Something went wrong with my order.

Write to us with your order number and what happened, and we'll take care of it.

When does merch ship?

Every piece is printed when you order it, so it takes a few days to make before it ships. For now we only ship within the United States.

Can I return merch?

Because each piece is printed just for you, we can't take returns for sizing or a change of mind. If it arrives damaged, misprinted or defective, email us within 30 days of delivery with a photo, and we'll send a replacement or refund you.

Can I reschedule a consultation?

Yes, up to 24 hours before your session, from the link in your confirmation email.

Is supporting you a donation?

It's support for independent filmmakers, not a charitable donation, so it isn't tax deductible. It goes straight into the next film.